How Can Generative AI Transform the Work of HR

Maggie Sun
4 min readMay 29, 2024
Generated by Microsoft Copilot

Generative AI technology stands on the brink of ushering in extraordinary transformations in the realm of HR. While empathy, emotional intelligence, and an understanding of human nature remain crucial for managing a workforce, AI will not replace these human qualities. Instead, HR professionals can harness AI to revolutionize their work, enhance their capacity to nurture and develop their workforce, and significantly amplify their contribution to the overall success of the organization.

Here is how generative AI can transform HR work:

1. Increased Productivity: Generative AI tools like ChatGPT can streamline processes such as recruitment, onboarding, and daily administrative work, and automate routine tasks, generate content, and analyze data more efficiently than humans. All of this can lead to productivity gains of up to 30%.

Example: A company uses a generative AI tool to automate the creation of job descriptions and candidate assessments. By inputting basic job requirements, the AI generates detailed descriptions and pre-screens candidates based on their resumes. This leads to significant productivity gains as HR professionals can focus on interviewing and selecting the best candidates.

2. Enhanced Employee Experience: AI-driven tools can provide more personalized services to…

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Maggie Sun

MBA, certified agile coach and experienced strategy analyst, specializing in business agility, agile leadership, Beyond Budgeting, and general management.